Terms of service

Last updated: 7 November 2026

1. About us

This website, pinisiandco.com, is operated by Pinisi & Co ("we", "us", "our"), a sole proprietorship (usaha perseorangan) based in Indonesia.

Address: Komp. Ruko Centre Point Medan, Jalan Timor Blok G No. III/IV, 2nd Floor, Gang Buntu, Medan Timur, Medan City, North Sumatra 20231, Indonesia
Email: info@pinisiandco.com

By visiting our website or placing an order, you agree to these Terms of Service and to our Refund Policy, Shipping Policy and Privacy Policy. If you do not agree, please do not use the website or place an order.

2. Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to place an order. If you order on behalf of a business, you confirm that you have authority to bind that business to these terms.

3. Our products

We sell natural vanilla products from Indonesia, including whole vanilla beans, vanilla powder, vanilla paste and vanilla caviar.

  • Natural variation. Vanilla is an agricultural product. Size, colour, moisture, vanillin content, aroma and appearance vary between harvests and between individual beans. The specifications we publish are typical ranges, not guarantees for every bean.
  • Images. Product photos are for illustration. The product you receive may look different.
  • Food use and allergies. Our products are food ingredients. Check the product description and packaging, and contact us if you have specific dietary or allergy questions before ordering.
  • Storage. Store vanilla as described on the product page. We are not responsible for deterioration caused by improper storage after delivery.

4. Prices and currency

  • Prices are shown in US dollars (USD) unless stated otherwise.
  • Prices do not include shipping, which is calculated at checkout, or any import duties, taxes or customs fees charged in your country (see section 7).
  • If your card or bank charges you in another currency, the exchange rate and any conversion fees are set by your card issuer or bank, not by us.
  • We may change prices at any time. The price that applies to your order is the price shown when you place it.
  • If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund any payment in full.

5. Orders

  • An order is an offer to buy. A contract is formed only when we confirm your order by email or dispatch it.
  • We may refuse or cancel an order, for example if a product is unavailable, if we cannot verify payment, if we suspect fraud, or if we cannot ship to your address. If we cancel, we will refund any payment you have made in full.
  • Please check your order and delivery details carefully before you submit them.

6. Payment

  • Online orders are paid at checkout using the payment methods shown there. Card and other online payments are handled by third-party payment providers. We do not see or store your full card details.
  • Bank transfer (T/T). Wholesale and some other orders may be paid by international bank transfer to our account at a bank in Indonesia. We will send the full account details, including the account holder's name, on your invoice. Please only use bank details sent from info@pinisiandco.com, and confirm them with us by email before paying if anything looks different, or if you receive a message saying our bank details have changed.
  • Bank charges. For bank transfers, you are responsible for your own bank's fees and any intermediary or correspondent bank fees, so that we receive the full invoiced amount. If we receive less than the invoiced amount, we may ask you to pay the difference before we ship.
  • Currency. Bank transfers must be made in the currency shown on the invoice (USD unless agreed otherwise in writing).
  • When we ship. We ship bank-transfer orders after the funds have cleared in our account.
  • Disputes and chargebacks. If there is a problem with your order, please contact us first so we can put it right.

7. Shipping, customs and import rules

We ship from Indonesia. Delivery times and costs are described in our Shipping Policy.

  • Duties and taxes. International orders may be charged import duties, taxes (such as VAT or GST) and customs clearance fees by the destination country. These are your responsibility and are not included in our prices or shipping charges.
  • Import rules. Some countries restrict or regulate the import of food and agricultural products. You are responsible for making sure our products can be legally imported into your country. If a shipment is refused, seized or destroyed by customs because of local import rules, we cannot offer a refund.
  • Risk. Risk of loss passes to you when the order is delivered to the address you gave us.

8. Wholesale orders

Wholesale orders, including orders of 10 kg or more, samples and private-label work, are governed by the written quote or invoice we issue. Where a quote or invoice says something different from these terms, the quote or invoice applies.

9. Website content and intellectual property

All content on this website, including text, logos, graphics, specifications and our brand name, belongs to us or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.

10. Acceptable use

You must not misuse the website. This includes attempting to gain unauthorised access, introducing malicious code, interfering with its operation, or using it for any unlawful purpose.

11. Our responsibility to you

  • Nothing in these terms limits or excludes any rights you have as a consumer under Indonesian Law No. 8 of 1999 on Consumer Protection (Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen) or other laws that cannot be excluded.
  • Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms. Our total liability for any order is limited to the amount you paid for that order.
  • We are not responsible for indirect or consequential losses, for delays or failures caused by events outside our reasonable control (such as natural disasters, carrier or customs delays, government action or crop failures), or for losses caused by your misuse or improper storage of a product.

12. Electronic transactions

You agree that orders, confirmations, invoices and other communications may be made electronically. We operate in line with Indonesian Law No. 11 of 2008 on Electronic Information and Transactions (as amended) and Government Regulation No. 80 of 2019 on Trading Through Electronic Systems.

13. Changes to these terms

We may update these terms from time to time. The version on the website when you place an order applies to that order.

14. Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia. If a dispute arises, please contact us first, and we will try to resolve it amicably within 30 days. If we cannot, the dispute will be settled by the District Court of Medan (Pengadilan Negeri Medan), without affecting any right you have as a consumer to bring a claim through a consumer dispute settlement body (BPSK) or in the courts of your home country.

15. Language

These terms are written in English.

16. Contact

Questions about these terms? Email info@pinisiandco.com.